How Do You Handle Housekeeping Staff?

What skills do you need for housekeeping?

The following are the most common housekeeping skills needed to be a good housekeeper:Time management skills.Attention to detail.Communication skills.Interpersonal skills.Flexibility.Customer service.Housekeeping hard skills..

What are the responsibilities of a housekeeping manager?

Housekeeping Managersupervising room attendants and cleaning staff, checking that rooms are cleaned to a high standard.drawing up a shift rota for staff.hiring and training new employees.stocktaking and ordering cleaning equipment, linen and room supplies.checking for faults or damage and arranging repairs and routine maintenance work.More items…

What are the common complaints in housekeeping?

The 20 Most Common Hotel Guest ComplaintsNoisy neighbors. No matter what type of hotel you’re running, where it’s being run, or how big it is. … No hot water. … Small beds. … Dirty rooms. … Temperature of their room. … Customers not agreeing with hotel rules. … No free Wi-Fi. … Rodents, roaches, & other unwanted guests.More items…•

How do I complain about a dirty hotel?

Contact the person at the front desk.Approach the front desk calmly and politely. Say: “Hello, I stayed in room 304 this last week and I experienced problems during my stay.Clearly state your problem or issue. … Explain what will give you satisfaction. … Avoid cutting the person off when they are responding.

What are the duties and responsibilities of housekeeping staff?

Housekeeper Job DutiesDusting and polishing furniture and fixtures.Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks.Maintaining a clean and sanitary kitchen area.Making beds and changing linens.Washing windows.Vacuuming and cleaning carpets and rugs.More items…

How do you motivate housekeeping staff?

10 Tips To Keep Your Cleaning Staff MotivatedFind out the strengths and weaknesses.Praise them for their ‘strong’ points and reward them publicly.Identify their weak points and encourage them for improvement.Give them recognition as things happen.Provide interactive discussions, fast paced meetings, and up to date equipments.More items…•

What are the three major areas of housekeeping department?

The housekeeping department is responsible to keep the following areas clean and tidy.Guest Rooms.Guest Bathrooms.Public Areas such as Lobby and Lifts.Banquets and Conference Halls.Parking Area.Sales and Admin Offices.Garden.

What are the 5 s of good housekeeping?

5S or good housekeeping involves the principle of waste elimination through workplace organization. 5S was derived from the Japanese words seiri, seiton, seiso, seiketsu, and shitsuke. In English, they can be roughly translated as sort, set in order, clean, standardize, and sustain.

What are 3 qualities a housekeeper should possess?

What are 3 qualities a housekeeper should possess?Attention to detail.Organisational skills.The ability to learn and adapt in the household they work in.

Is housekeeping a career?

For now, though, the bottom line is that housekeeping is deemed a job and not a career.

How do you handle guest complaints in housekeeping?

Top Ten ways of handling guest Complaints:Listen with concern and empathy.Isolate the guest if possible, so that other guests won’t overhear.Stay calm. … Be aware of the guest’s self-esteem. … Give the guest your undivided attention. … Take notes. … Tell the guest what can be the best done.More items…

What are the housekeeping procedures?

SOPs for Cleaning the Guest Bath RoomOpen bathroom ventilation.Sweep the bathroom floor.Scrub and finish the platform, bathtub, and basin.Scrub and finish the toilet bowl, rim, ring, and hinge.Wipe the mirror.Clean bathroom walls using wet mop or sponge.More items…

Why are you interested in housekeeping position?

Explain Why Did You Choose To Work On This Housekeeping Position? Answer : I believe that I have exceptional cleaning skills which make me comfortable while performing different kinds of cleaning and sanitization tasks. Because of these skills, I have the capability to provide exceptional housekeeping services.

What should I wear to a housekeeping interview?

Your potential employer may prefer their staff to wear a uniform; until you meet them you don’t know what their expectations are. Keep a neutral and professional look, such as black trousers and an ironed white shirt with a jacket.

What is the procedure in handling guest complaints?

Complaints handling procedure1 – Listen to the complaint. Thank the customer for bringing the matter to your attention. … 2 – Record details of the complaint. … 3 – Get all the facts. … 4 – Discuss options for fixing the problem. … 5 – Act quickly. … 6 – Keep your promises. … 7 – Follow up.

What are the qualities of housekeeping staff?

Personality Qualities of a MaidTrustworthy. Often, you’ll be leaving you home unprotected when house cleaning comes by.Attentive. If you provide clear instruction, will your house cleaning staff pay attention?Loyal.Flexible.Caring.References.Other Work As A Caregiver.Laundry, Trash, and Odd Jobs.

What are the 5 major staff in housekeeping department?

Job positions in the housekeeping department include of Chief Housekeeper, Assistant Chief Housekeeper, Floor Supervisor, Head Steward, Cabin Steward, Laundry Supervisor, Bell Staff and Cleaner.

How do you manage a housekeeping department?

Keep an eye on the big picture. Housekeeping operations spanning an entire property can often prove daunting when attempting to keep track of each individual room’s status. … Step up efficiency with full automation. … Properly allocate your resources. … Maintain proper inventory. … Maximize communication.