Question: Why Is A Smile So Important In Customer Service?

What does smile stand for in customer service?

Smile, Eye contact and CommentS-E-C, sec stands for Smile, Eye contact and Comment.

Smiles are contagious when you’re greeted by a smiling representative of a company that appears happy and glad to see you and you know it’s your instinct to smile back.

Even if you’ve had a crappy day and the rep does it right you will smile back..

How do you smile at customers?

Put a small, standing table mirror next to your telephone with a note on it that says “Smile.” This should remind you to smile during phone conversations with customers. People can actually hear your smile — your voice automatically expresses the tone of someone who’s friendly and helpful.

What is important of smile?

Smiling Makes Us Feel Good Studies have shown that smiling releases endorphins, natural painkillers, and serotonin. Together these three neurotransmitters make us feel good from head to toe. Not only do these natural chemicals elevate your mood, but they also relax your body and reduce physical pain.

Can you hear a smile on the phone?

It’s a fact that people can hear a smile through the telephone. … According to an article on Discovery, human beings can differentiate vocal intonation not only between a smile and a non-smile but among different types of smiles.

How can I talk confidently over the phone?

Before You CallDo some tactical breathing to calm your nerves. … Create a “script” of what you want to say. … Rehearse. … Call someone you’re comfortable speaking to on the phone first. … Walk around and make gestures. … Smile. … Look in the mirror as you talk. … Practice.

Why do you smile at customers?

A smile is more about a mindset. It helps form the customer’s first impression, an indication of a pledge to offer a satisfactory product or service. It plays a role in everything we do, in every transaction we touch, in our relationship with every customer we help.

What makes an attractive smile?

Ideally, your smile should reveal most of your teeth and form a gentle arc, sweeping back into the “buccal corridor,” the dark space between your teeth and the corners of your mouth. A little dark space is important to create contrast and make your teeth seem whiter.

How do I make my friendly smile?

Here are some important tips on the etiquette of smiling. Allow your whole face to smile—You will look more genuinely pleasant, or even happy, when your cheeks move upward, the corners of your eyes crinkle, and your eyes become narrower and sometimes actually appear closed.

Why is a smile so powerful?

Smiling is good for your health in a number of ways. It can reduce stress, help heart health, lower blood pressure, and boost your immune system by decreasing cortisol in the body. A simple smile, genuine or even forced, prompts the brain to produce endorphins and serotonin, causing positive emotions.

How a smile can make a difference?

Smile increases face value. … A smile is a great way of establishing mutual feelings of being on the same level as others. When you smile, Endorphin – a chemical is triggered by the movements of the muscles on your face, which is responsible for making us feel happy, and lower stress levels.

Why is it important to smile while talking on the phone?

So when dealing with a customer over the phone, you really need to be smiling. Smiling while talking makes your voice warmer and friendlier because the vocal cords are pulled differently than when you are not smiling. Physically smiling helps the voice smile as well.

What is service with a smile?

Service with a smile. A smile is the spark that ignites a great customer service experience. It’s a simple gesture that radiates outwards into every aspect of a business, from the CEO down to employees and stays with customers long after they finish shopping.

What are the seven elements of good customer service?

If you want to place the proper focus on customer service, here are the seven most important elements you must remember:Know your company. … Go to the customers. … Focus on quality. … Learn from customers. … Be flexible. … Admit mistakes. … Develop skills.