Quick Answer: What Can You Complain To Trading Standards About?

What can Trading Standards help with?

Trading Standards are a government service that make sure that consumers are protected from unfair trading and allow them to successfully support businesses that are legitimate.

The TSO have to investigate complaints from consumers and then prosecute or hold business accountable..

Can I email Trading Standards?

If you are a trading standards professional or a government department please email nationaltradingstandards@actso.org.uk or contact the National Trading Standards Programme Office on 0345 608 9515.

What can Trading Standards investigate?

Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams. Trading Standards can take businesses to court or stop them operating, but they won’t help you fix your problem – for example, they can’t help you get a refund.

How do you make a complaint about a company?

10 Effective Ways to Complain About a Company OnlineGo to the company website. … Contact the Better Business Bureau. … Contact the Federal Trade Commission (FTC). … Check out the Ripoff Report. … Email spam@uce.gov. … Try Yelp. … Post on Planet Feedback. … Google your attorney general.More items…

Who do I report a rogue trader to?

Reporting a Rogue Trader If you experience any suspicious traders who call at your door offering to carry out work, or have been a victim of a doorstep rogue trader, please telephone 101 and report them to your Local Crime Reduction Officer.

How do I report a bad tradesman?

One of the most common places to report an unreliable tradesman is at your local Citizen’s Advice Bureau. They will be able to give you advice on your legal status with regards to the work and also whether you may be able to make a claim against your tradesman.

Can Trading Standards get my money back?

Trading Standards may investigate but won’t usually be able to get you your money back.

How do I write a complaint letter to customer service?

Share this pageBe clear and concise. … State exactly what you want done and how long you’re willing to wait for a response. … Don’t write an angry, sarcastic, or threatening letter. … Include copies of relevant documents, like receipts, work orders, and warranties. … Include your name and contact information.

What are some examples of consumer complaints?

Top 10 Most Common Consumer ComplaintsTelephone and mobile services. Consumer complaints included charges for calls to toll-free numbers, unauthorized switching of services (slamming), and misleading prepaid phone card offers. … Foreign money offers and counterfeit check scams. … Internet auctions.

How do I write a complaint letter about a bad product?

What to include in a complaint letterdescribe your problem and the outcome you want.include key dates, such as when you purchased the goods or services and when the problem occurred.identify what action you’ve already taken to fix the problem and what you will do if you and the seller cannot resolve the problem.More items…

What are the 8 basic rights of the consumers?

The eight consumer rights are: The right to satisfaction of basic needs – to have access to basic, essential goods and services such as adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.

How do I write a letter of complaint about a refund?

Refund Request Letter—Why Is It Important?Ask for a refund in a polite and formal language.Include details about the product—what was purchased, when, and what the price was.Explain why you want to return the item.Mention relevant aspects of the transaction such as dates and place of delivery.

How do I complain about not getting a refund?

In this guide1 Complain to the retailer.2 Reject the item and get a refund.3 Ask for a replacement.4 Write a complaint letter.5 Go to the ombudsman.

Can I refuse to pay a tradesman?

If the Tradesman failed to deliver what you expected when undertaking work you need to ensure you raise the issue with them as you notice it. … If you do not pay then the Tradesman has the right to remove what they have done or they may take you to Court. You should therefore be fair and reasonable in your approach.

How long is a builder liable for his work?

12 to 24 monthsBuilding contracts typically contain a defect liability period in respect of building works that is usually between 12 to 24 months from practical completion of the building works. In NSW, a contractual defects liability period cannot remove or limit rights to a statutory warranty.